Assess Aptitude Band 3 Box 3


Customer Service Aptitude


This survey focuses on attributes that come with experience and training in the customer service arena. The report lists:

  • Attitude / Customer Service Personality
  • Time Management
  • Knowledge of Product / Service
  • Developing and Maintaining Rapport
  • Identifying Problems, Needs and Desires
  • Meeting the Customer’s Need and Increasing the Order
  • Order Entry, Fulfillment and Follow Through