Assess Aptitude Band 3 Box 3

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Customer Service Aptitude


 

This survey focuses on attributes that come with experience and training in the customer service arena. The report lists:

  • Attitude / Customer Service Personality
  • Time Management
  • Knowledge of Product / Service
  • Developing and Maintaining Rapport
  • Identifying Problems, Needs and Desires
  • Meeting the Customer‚Äôs Need and Increasing the Order
  • Order Entry, Fulfillment and Follow Through